Technology Assistance

Please check on this page for assistance with our technology programs for the new school year.


Canvas Observer Accounts - This page explains how to access and use your Canvas observer account (Please note that you should not log in to school provided Chromebooks with this account)

QUICK FAQ'S:
  • Canvas observer accounts are created automatically for parents based on the email we have on file.
  • There is no need for pairing codes as the district connects parents with their children when setting up their accounts.
  • Parents should not log into their observer accounts on school provided Chromebooks. Only student accounts should be used on these devices. 




Basic Chromebook Troubleshooting Steps: If you are having trouble with a school provided Chromebook, please follow these steps. 

Please be sure to reboot the Chromebook frequently and close any unnecessary tabs while doing school work. A quick reboot often resolves many issues.
Having numerous tabs open may impact device performance.


Check for Chrome OS Updates:
At the bottom right, select the time.
Select Settings.
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Reboot the Chromebook

Clear Chromebook Cache:
Open Google Chrome
Click the 3 dots in the upper right corner and click Settings
Click the CTRL, SHIFT and DELETE keys at the same time
A window will pop up. Click Advanced;
Check the box next to Cookies and Other Site Data and Cached Images and Files
Click the Clear data button
Make sure Time Range is set to All Time
Select Cookies and Other Site Data
Reboot the Chromebook

Delete local Chromebook files (large photo and video files may quickly consume device storage):
Click the Launcher (round button in lower left hand corner of screen)
Type Files
Click on Files icon

Delete any unnecessary files in the Audio, Images and Video folders to clear space (open the file and click the trashcan icon)
Reboot the Chromebook

 


If you continue to have a problem after performing the steps above, please email parenthelp@rivervaleschools.com

Please include:
Your child's name, school and grade
Details about the issue
Steps you have taken to resolve the issue
For Chromebook issues, please include the Asset ID # (white label on the bottom of device)
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